Informativa sulle spedizioni

SHIPPING POLICY

Last updated: September 28, 2026

OsaRosa is an online-only jewelry studio operated by 1424827 B.C. LTD. Orders are dispatched from Richmond, British Columbia, Canada.

1. Order Processing

Orders are processed within 1–3 business days after payment and order confirmation. Business days are Monday to Friday, excluding Canadian public holidays.

Order cut-off time: 5:00 PM Pacific Time (America/Vancouver), Monday to Friday. The time follows local daylight-saving changes.

Orders placed after the cut-off, on weekends, or on public holidays enter the processing queue on the next business day. Orders placed before the cut-off are not guaranteed to ship the same day.

2. Shipping and Delivery Estimates

Standard shipping is estimated to take 7–15 business days after dispatch.

Including order processing, the estimated total delivery time is 8–18 business days.

Delivery times are estimates, not guarantees. Customs inspections, carrier disruptions, remote destinations, and holiday periods may cause delays.

If an expedited shipping option is available, its price and estimated delivery time will be displayed at checkout.

3. Shipping Costs

Free standard shipping is available on all orders to destinations supported at checkout. There is no minimum order value.

Optional expedited shipping, where available, is charged at the rate displayed at checkout.

Free outbound shipping does not include return postage, customs duties, import taxes, or customs brokerage fees.

4. Delivery Coverage and Address Restrictions

We ship to the countries and regions available at checkout.

For PO Boxes, APO/FPO military addresses, or remote destinations, please contact support@osarosa.com before ordering to confirm delivery availability.

Please check your recipient name, shipping address, unit number, and postal code before completing your order. Address changes cannot be guaranteed after dispatch.

5. Customs, Duties, and Taxes

Customers are responsible for customs duties, import taxes, and customs brokerage fees imposed by their destination country, unless these charges are explicitly collected at checkout.

These charges are separate from our shipping fees. Customs processing may delay delivery.

6. Tracking and Delivery Issues

A shipping confirmation will be sent after dispatch. Where tracking is provided by the carrier, the confirmation will include the tracking number or link.

If your parcel is overdue, missing, or damaged, contact support@osarosa.com with your order number. For damaged parcels, please retain the packaging and provide photographs so we can investigate.

7. Business and Dispatch Address

OsaRosa
Operated by 1424827 B.C. LTD.
Unit 1121, 8988 Patterson Road
Richmond, British Columbia V6X 0R2
Canada

We do not operate a physical retail store. This address is not open for walk-in visits. Returns require prior authorization and must follow the instructions we provide.

8. Contact

Email: support@osarosa.com
Contact page: https://osarosa.com/pages/contact
Response time: 1–2 business days