Refund policy
RETURN AND REFUND POLICY
Last updated: September 28, 2026
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We accept eligible returns for change of mind or sizing preference, as well as claims for defective, damaged, or incorrectly supplied items.
1. Return Eligibility
For an ordinary return, your item must be unworn, unused, in its original condition, and returned with its original packaging and all included materials.
You must provide your order number or proof of purchase.
Items damaged through wear, misuse, accidental impact, improper storage, or unauthorized repair are not eligible for an ordinary return. This does not affect your rights concerning defects that were present when the item arrived.
2. How to Request a Return
Email support@osarosa.com within 30 calendar days of delivery.
Include your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, include photographs of the item and its packaging.
Wait for return authorization and the return address before mailing your item. Package it securely and retain your mailing receipt and tracking details.
Returns are handled by mail. We do not offer in-store returns.
3. Return Shipping Costs
The customer is responsible for arranging the return shipment and paying the return shipping costs.
Free shipping on the original order does not include return postage.
We do not charge a restocking fee or deduct the original free standard shipping cost from an approved refund.
For defective, damaged, or incorrect items, contact us before arranging a return. Where applicable law requires us to cover return costs or provide a different remedy, those rights apply.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or different from what you ordered.
We will review the issue and arrange an appropriate refund or replacement. Ordinary-return condition requirements do not prevent claims concerning defects present on arrival.
5. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method and should normally appear within 7 business days after approval.
Your bank or payment provider may require additional processing time. If more than 7 business days have passed after approval, contact support@osarosa.com.
6. Exchanges
To request a different size or style, return the original item in accordance with this policy and place a separate order for the replacement. Availability is not guaranteed.
7. Consumer Rights
This policy does not limit mandatory consumer rights applicable in your country or region.
Where applicable law provides broader withdrawal, return, refund, or defective-product rights, those rights take precedence.
8. Contact and Business Information
OsaRosa
Operated by 1424827 B.C. LTD.
Unit 1121, 8988 Patterson Road
Richmond, British Columbia V6X 0R2
Canada
This is our business correspondence address, not a walk-in store. Please obtain return instructions before sending any item.
Email: support@osarosa.com
Contact page: https://osarosa.com/pages/contact
Response time: 1–2 business days