Store Policy
Refund Policy
Last updated: September 5, 2026
We want every OsaRosa piece to arrive in the condition you expect. Because our jewelry is personal and often delicate, we accept returns only when an item arrives defective, damaged, or materially different from what was ordered.
Eligibility
To request a return, contact us within 7 calendar days of delivery. Please provide your order number, a clear description of the issue, and photographs or video showing the item and its packaging.
To be eligible, the item must be unworn, unused, and returned with all original packaging and included materials. Damage caused by wear, misuse, improper storage, accidental impact, unauthorized repair, or normal variation in handmade or hand-finished pieces is not considered a defect.
Non-defective items
We do not accept returns or exchanges for change of mind, personal preference, sizing preference, or items that show signs of wear. For hygiene reasons, pierced earrings cannot be returned unless they arrived defective. Custom, personalized, and final-sale items are also non-returnable unless defective.
How to request a return
- Email support@osarosa.com within 7 calendar days of delivery.
- Include your order number and clear evidence of the defect or damage.
- Wait for return authorization and instructions before sending the item back.
Items returned without prior authorization may not be accepted. If we confirm a defect, we will provide return instructions and, where appropriate, cover or reimburse reasonable return shipping costs.
Inspection and resolution
After the returned item is received, we will inspect it and notify you of the outcome. For an approved claim, we may offer a replacement where available or issue a refund to the original payment method.
Refund timing
Approved refunds are submitted to the original payment method promptly and should normally appear within 7 business days. Your bank or card provider may require additional processing time outside our control. If more than 7 business days have passed after we confirm the refund, please contact us.
Order issues
Please inspect your order as soon as it arrives. If you receive the wrong item, or the parcel arrives visibly damaged, contact us immediately so we can review and resolve the issue.
Consumer rights
This policy does not limit any mandatory consumer rights that apply in your country or region. Where applicable law grants broader rights, those rights will apply.
Contact
For return or refund questions, contact support@osarosa.com or use our contact page.