Shipping Policy

Last updated: September 5, 2026

We ship OsaRosa orders to the delivery address provided at checkout. The following estimates explain what to expect after placing an order.

Delivery estimate

Estimated delivery is 3–23 days, depending on destination, carrier service, customs processing, local conditions, and the shipping option shown at checkout. Delivery dates are estimates rather than guarantees.

Order processing

Orders are prepared and checked before dispatch. During launches, holidays, or unusually high order volumes, preparation may take longer. You will receive a shipping confirmation when your order has been handed to the carrier.

Tracking

When tracking is available, the tracking number or link will be included in your shipping confirmation. Tracking events can take several days to appear after dispatch and may update less frequently during international transit.

Shipping address

Please check your name, address, apartment or unit number, postal code, and contact details before completing checkout. Contact us as soon as possible if an address needs correction. We cannot guarantee changes after an order has entered processing or been dispatched.

Additional postage or reshipment costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility, except where prohibited by law.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs inspections. Unless collected at checkout, these charges are determined by the destination country and are the recipient's responsibility. Customs delays are outside our direct control.

Delays

Weather, customs, carrier disruptions, peak seasons, and local delivery conditions may extend the 3–23 day estimate. If tracking has not updated for an extended period or your parcel is significantly overdue, contact us and we will help investigate with the carrier.

Lost or damaged parcels

If tracking shows delivery but you cannot locate the parcel, first check with household members, neighbors, the delivery location, and the local carrier. If a parcel arrives damaged, keep all packaging and contact us promptly with your order number and photographs.

Contact

For shipping questions, email support@osarosa.com or use our contact page.