Store Policy
Terms of Service
Last updated: September 5, 2026
These Terms of Service govern your use of osarosa.com and purchases from OsaRosa. By visiting the site, creating an account, or placing an order, you agree to these terms and the policies referenced below. If you do not agree, please do not use the site.
1. Online store terms
You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this site or make a purchase. You may not use our products or services for unlawful or unauthorized purposes.
2. Store platform
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer products and services to you. Your use of Shopify-supported checkout and related services may also be subject to Shopify's applicable terms and privacy practices.
3. Product information
We make reasonable efforts to display product colors, dimensions, materials, finishes, and photographs accurately. Colors and scale may vary by screen, and handmade or hand-finished pieces can show small variations that are part of their character rather than defects. Product descriptions, availability, and pricing may be corrected or updated at any time.
4. Orders and acceptance
Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order where permitted, including for suspected fraud, payment issues, inventory errors, pricing errors, shipping restrictions, or misuse of the site. If we cancel an order after payment has been captured, we will refund the cancelled amount to the original payment method.
5. Prices and payment
Prices are displayed in the currency shown on the site. Taxes, shipping charges, duties, and other applicable fees may be added at checkout or assessed by local authorities. You agree to provide current, complete, and accurate billing and payment information.
6. Shipping
Shipping timeframes and responsibilities are described in our Shipping Policy. Delivery estimates may be affected by carriers, customs, weather, and events outside our reasonable control.
7. Returns and refunds
Returns and refunds are governed by our Refund Policy. Nothing in these terms limits mandatory consumer rights that cannot legally be excluded.
8. Intellectual property
The site's design, text, photographs, artwork, graphics, branding, product designs, videos, and other content are owned by or licensed to OsaRosa and are protected by applicable intellectual property laws. You may use the site for personal, non-commercial shopping only. You may not copy, reproduce, distribute, sell, exploit, or create derivative works from our content without prior written permission.
9. Reviews and submissions
If you submit feedback, reviews, photographs, ideas, or other content, you confirm that you have the right to share it and that it is not unlawful, misleading, abusive, infringing, or malicious. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display submitted content in connection with operating and promoting our business, subject to applicable privacy law.
10. Prohibited use
You may not interfere with the site's security or operation; introduce malware; scrape or harvest information without authorization; impersonate another person; commit fraud; violate intellectual property or privacy rights; or use the services in violation of applicable law.
11. Third-party services and links
The site may include tools, payment services, carrier services, or links provided by third parties. We are not responsible for third-party sites or services that we do not control. Your use of them may be governed by their own terms and policies.
12. Disclaimer
To the fullest extent permitted by law, the site and services are provided on an “as available” basis. We do not warrant that access will always be uninterrupted, timely, secure, or error-free. Jewelry is not intended for children and should be kept away from small children. Product care instructions should be followed.
13. Limitation of liability
To the fullest extent permitted by law, OsaRosa and its service providers will not be liable for indirect, incidental, special, consequential, or punitive loss arising from use of the site or products. Where liability cannot be excluded, it will be limited only to the extent permitted by applicable law. These limitations do not apply where prohibited or to rights that cannot legally be waived.
14. Indemnification
You agree to indemnify and hold OsaRosa harmless from third-party claims arising from your unlawful misuse of the site, violation of these terms, or infringement of another person's rights, to the extent permitted by law.
15. Severability and waiver
If any provision is found unenforceable, the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of that provision or any other right.
16. Changes
We may update these terms from time to time by posting a revised version on this page. Changes apply from the stated “Last updated” date, subject to applicable law.
17. Governing law
These terms are governed by the laws applicable where OsaRosa is established, without depriving consumers of mandatory protections available in their place of residence.
18. Contact
Questions about these terms may be sent to support@osarosa.com or through our contact page.